Shipping & Returns
Free shipping to US addresses. Estimated delivery times are shown on every product page before you check out.
Shipping Information
Our current collection ships from the US: stocked items from US warehouses, and coffee from our US roasting partner, which roasts it to order. This describes where orders ship from, not where products were made or where coffee was grown. Every product page shows its specific estimated delivery window before you add it to cart — please review that estimate before purchase.
Ships from the US
Products labeled "Ships from the US" are stocked in a US warehouse. This describes where stock is held, not where they were manufactured. Coffee is different: it is roasted, packed and shipped to order by our roasting partner in the US, so its listed processing time is longer. Transit estimates vary by product and shipping method; use the window shown on the product page. Allow another 1-4 business days for processing or made-to-order production; each product page shows its own processing time.
Mixed Orders
Products from different warehouses or fulfillment partners (such as coffee and equipment) need separate checkouts. Check each product's shipping origin before placing your order.
Free Shipping on US Orders
We currently ship to addresses in the United States only. Shipping is free with no minimum order. Applicable tax is shown before payment.
Order Tracking
Once your order ships, you'll receive a confirmation email with your tracking number. Use the carrier tracking link in your shipping email, or contact customer support with your order number.
Return Policy
You can request a return within 30 days of delivery for unused items in their original condition. Contact us before sending anything back; change-of-mind return shipping is paid by the customer. Because coffee is food, opened coffee cannot be returned. If coffee arrives damaged, misprinted or incorrect, see Damaged or Defective Items below.
How to Return an Item
Reach out to our support team within 30 days of receiving your order. Include your order number and reason for return.
We'll confirm the return address and instructions before you send anything. For damaged or incorrect items, we cover the return shipping; for a change-of-mind return, you pay return shipping. Pack the item securely in its original packaging.
Once we receive and inspect the returned item, we'll process your refund within 5-7 business days to your original payment method.
Return Conditions
- Items must be unused and in original condition
- Coffee and other food items can only be returned unopened; opened food cannot be returned
- Returns must be initiated within 30 days of delivery
- Refunds are processed to the original payment method
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the damage. We'll send a replacement or issue a full refund at no extra cost to you.